Pick whatever's fastest — email, WeChat, WhatsApp or the form below. A named account manager will reply within 24 hours, often within the same business day.
All fields optional — send what you've got, we'll fill in the gaps over a quick call.
Once we agree on a mode and rate, here's the paperwork loop you can expect from a typical shipment.
We don't auto-acknowledge and ghost. Here's the actual sequence.
Routed to the lane specialist who handles your origin region.
You'll get a human reply confirming we're working on it.
If anything is missing, one batched email — not a dozen.
Either the quote in your inbox, or a 15-min call to sort scope.
If you accept, carrier slot locked and pickup scheduled.
China-side origin operations, US-side customs and final mile — handled in-house, not subcontracted.
A119, Chuangyilong Mansion, 60m north of Tangwei East Rd. & Jiefu Rd., Bao'an District, Shenzhen, Guangdong, China
Operations · Customer ops · Export customs
Yiwu International Trade City, Zhejiang Province, China
Small-parcel consolidation · E-commerce
Long Beach port area, California, United States
US customs · Drayage · FBA appointments
WhatsApp during China business hours (9 AM – 9 PM CST). Email anytime — replied to within 24 hours, typically same business day.
Yes — Shenzhen and Los Angeles offices welcome scheduled visits. Drop us an email a week ahead with a few date options.
During peak season (Aug–Nov) and Chinese New Year ramp-up, yes. Standard weeks we keep weekends light but emergencies are covered.
Absolutely. Email a one-paragraph description of what you're trying to move and we'll tell you honestly whether it's our lane.
Full bilingual support — English written and verbal across all China-side and US-side teams.
One message, one operator. We'll respond inside business hours.
